Shipping & Returns
All the prices are in New Zealand dollars NZD.
If you are ordering from outside New Zealand, check the currency rate online to avoid any unpleasant surprises. Typically, 1 NZD is equal to about 0.70-0.75 USD (US dollars), however, the exchange rate can change suddenly and you will be charged at the rate set by your bank or credit card company.
The shipping cost will be automatically displayed on the Checkout page after you have added the products to the cart (it is also displayed in New Zealand dollars). Make sure you select the correct shipping option based on your address - this is not automatic, unfortunately! (We are working on making it automatic). There are five different shipping zones: Auckland (New Zealand), North Island (New Zealand), South Island (New Zealand), Australia, and the Rest of the world. If you choose the the incorrect shipping choice, you may pay too little or too much for shipping.
The New Zealand shipping choices allows you to order up to 16 spools in one order. The international choices allows you to order up to 3 spools. For larger orders, please contact us and we will find the most affordable rate for you.
We do apologize for the high shipping cost for international orders - shipping prices are currently going crazy, and there is nothing we can do about it. :-( We are actively looking for distributors and retailers in other countries. If you don't live in New Zealand and want to buy our filament, you unfortunately either have to accept the high shipping cost, or wait and hope there will soon be a retailer near you. :-)
Orders will usually be shipped within two working days, and more often than not the same or the next day. If there is a delay for some reason, we will let you. The shipping times varies greatly these days. Please be patient - shipping is currently a total mess in the entire world!
Want it today? Buy it at Surplustronics, Auckland! :-)
Want a spool today? Our retail partner Surplustronics/Sound Division has our filament in stock in their store at 35 William Pickering Dr, Albany, Auckland 0632, New Zealand. Call in advance if you need a specific colour to make sure it is in stock.
We understand that you might want to save the shipping cost, and we we also understand that you might be curious about our manufacturing, and really want to stop by. However, please understand that KiwiFil is an operating factory (although rather small), with many health and safety measures in place. You can't just pop by and check it out. Also, KiwiFil is a "two man band" - it is run by Eva and Bill, and we are very busy. However, you can order with "pickup by appointment". If we have the time (and you are wearing closed-toe shoes), we will happily show you around our modest operation.
Contact us if you want to make a return, or in the unlikely event that there is something wrong with the shipment or the filament. We have a 100% money back guarantee if the filament doesn't work in your printer. However, original shipping and return shipping might not be refunded unless the product is faulty.